Return Policy

Items can be returned for exchange or refund within 7 days from the date that the
customer receive item. To return your items(s), please contact us. 
If you simply change your mind, you may return items to our warehouse within 7 days
at your own cost to return to us. 

Returned goods must be in new condition and in their original packaging with all
accessories and your proof of purchase. Please make sure the item has NO man-made
sabotage. Only defective product can be offered exchange, we are not obliged to accept
the return if product damaged by misuse.

 

Refund Policy

Refund will be processed once your item has arrived, Erina Cleaning Supplies will refund the original product purchase price. Return postage cost is the buyer’s responsibility.

If item includes free postage and the item is returned for a refund, actual postage charge will be deducted from the refunded amount.

If product is damaged in transit or defective, you must contact us within 5 working days
so that we are able to replace your item. 

We reserve the right to refuse any returns for objective reasons and make change to our
policies, terms and conditions at any time.

10% of restocking fees and delivery charges from Erina Cleaning Supplies will be applied if
you simply change your mind or make purchase in error.